Miss Heidi's Musikgarten Policies

We offer a satisfaction guarantee policy because we believe strongly in the quality of the experience we offer at Miss Heidi's Musikgarten.  If you aren't completely happy with your Musikgarten experience before attending your fourth class, you will receive a refund equal to your remaining tuition except for a $10 administrative fee and the cost of your materials which are yours to keep and enjoy.  
 
There are NO refunds for missed classes; however every effort will be made to make up any cancelled class(es).  If there is a snow/ice day or any class(es) missed or cancelled during the semester, these may be made up during that same semester in any other Musikgarten class of comparable age to your child's regular class.
 

The teacher is entitled to ONE WEEK'S GRACE per semester WITHOUT make-up for personal illness, public health epidemics, or weather conditions.  Beyond this, classes will be made up either by extending the program an additional week, or by holding class on an alternate day, to be decided by the majority in the class in question.  Please call in advance to ask for a make-up for a student that must miss a regularly scheduled class.  I have an OPEN MAKE UP POLICY which means you  may come to any other class during the semester to make up.  

Refund Policy

We offer the following refund policies. Only one policy will apply to the class your student is registered for. The class description and the registration process will identify the exact refund policy for the class you have chosen.

Privacy Policy

We promise to respect your privacy. We do not sell, rent, loan or transfer any personal information regarding our customers or their students to any third parties. Any information you provide about yourself or your students is held with the utmost care and security and will not be used in ways to which you have not consented.

Information gathered on our web site is collected and used by us and SimplySignup. We will not collect any personal information about adults or students except when specifically and knowingly provided by them. If we collect any personally identifiable information about students, we will first obtain their parents' consent. Examples of personally identifiable information include full name and birth date.

Use of Information

Information collected by us is used internally by our authorized individuals for three main purposes. First, we may collect information for improving our site by seeing which areas, features, and products are most popular. Second, we may collect information in order to personalize the site for our customers. Third, we may collect personal information from visitors who request additional information about our studio, a Free Preview Class Coupon, or who choose to register for classes online.

We hope that you will want to provide information about yourself, because it will make your experience here more valuable to you. If you are comfortable sharing some basic information, you will receive enhanced services that are impossible to offer to anonymous users. Examples of such services may include email notices of special and discounted items, e-newsletters, and special mailings related to Miss Heidi's Musikgarten, including free developmental activities and special offers.

On occasion, we may also share non-personal, summary information regarding our customers with unrelated third parties (for example, we may publicly disclose the aggregate number of registered users of our web site). However, we will not share any personal information about any particular customer.

Security

Registering for class online is a completely safe experience!

We use SSL (Secure Sockets Layer)—the highest standard in online encryption technology—to ensure that your personal and credit card information remains secure. SSL encryption allows you to register with confidence, knowing that only you and Miss Heidi's Musikgarten have the ability to access your information.

Keeping customer information private and secure is a top priority.

Whenever you access a secure page on our site, the information you send is immediately encrypted for your protection. There are two simple ways to see if you are on a secure page:

  • Look at the URL (website address) in your browser. If you are connected to a secure server, the URL will always begin with "https" rather than "http."
  • Most browsers display an icon that indicates whether or not you have a secure connection. Look for the unbroken key or closed lock icons in the bottom left or right corner of your browsers.